FAQ

Are all of your pieces made with quality materials?

Yes! All of our pieces are made with 925 sterling silver and cubic zirconia stones. This makes our pieces perfect for sensitive skin. Every piece is water-resistant and non-tarnish, so they won't turn your skin green! Please refer to our Jewelry Care page to extend the life of your jewelry.

Do you ship internationally?

We are a newly opened small business, and unfortunately, we do not offer international shipping currently. This is mostly due to shipping fees and taxes. Once we get more established and grow, we would love to offer our products internationally! We currently only ship within the United States.

How long will it take to receive my order?

We are a small business and we try our best to process orders as quickly as possible! Depending on the shipping method that you chose, you can typically expect your order to arrive within 3-8 business days. Please also note that we are not responsible for any delays the shipping carriers may have.

Can I change my order after I already purchased it?

If you want to change your order after you already purchased your items, please email us at contact@shopkimiko.com immediately. If you contact us immediately, there is a chance we can change your order, however, please note that we won't be able to change the order if we already shipped it out.

Are your products Eco-friendly?

We understand the importance of Eco-friendly packing materials and we are in the process of using completely sustainable packaging. All of our packaging materials are recyclable and can be reused if you would like.

What should I do with the microfiber pouch?

All of our pieces are shipped in a reusable microfiber pouch that can be used to store your pieces. It's best to store your pieces away from direct sunlight as well as other pieces of jewelry to prevent scratches.

What is your return policy?

We currently don't accept returns or exchanges. If you receive a piece that is damaged, please email us at contact@shopkimiko and we will happily discuss the issue!